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You can return your product within 7 days of receiving it, provided it meets the following conditions: The item must be unused, undamaged, and in its original packaging. All accessories, manuals, and tags must be included. Proof of purchase (receipt or order confirmation) is required. Non-returnable items include: Items purchased on sale or with promotional discounts. Earbuds and headphones that have been unsealed (due to hygiene reasons). Gift cards or downloadable software products. To initiate a return, please contact us at +92 325 8452261 or email us at support@nexgear.pk. You’ll receive instructions on how to send your item back. Return shipping costs will be the responsibility of the customer unless the item is defective or incorrect. Please ensure the product is securely packaged to avoid damage during transit.